Privacy Policy

Last updated: 2026

What information we collect

When you register and submit a complaint through this portal, we collect:

• Your full name, mobile number, and email address (used to create your account and verify it via a one-time code)
• Details about the device you need support for (type, brand, model, serial number)
• A description of the problem you're facing
• An optional screenshot you choose to upload

How we use this information

Your information is used only to:

• Verify your identity when you register, log in, or reset your password (via a one-time email code)
• Create and track your support ticket
• Notify you by email when your ticket is received, assigned to an engineer, or its status changes
• Let our support team contact you regarding your complaint

Who can see your complaints

Only you and our administrators can see the complaints you submit. Your login also requires a one-time verification code sent to your email in addition to your password (two-factor authentication), and new accounts must be approved by an administrator before they can be used.

Data storage

Your data is stored securely and used only for providing support services. We do not sell or share your information with third parties.

Contact

If you have questions about your data, please contact us using the details on our home page.